Shipping policy
Welcome to Next Gen. Thank you for shopping with us. We are committed to delivering your orders quickly and securely. Please review our Shipping Policy below.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on weekends or public holidays.
- During peak seasons or promotional events, processing times may be slightly longer.
Shipping Time
Estimated delivery times are:
- Domestic Orders: 2–5 business days
- International Orders: 7–15 business days (depending on the destination and customs processing)
Please note that delivery times are estimates and may vary due to factors beyond our control.
Shipping Rates
Shipping costs are calculated at checkout based on your location and the selected shipping method.
We may offer free shipping on eligible orders or during special promotions.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number (where available) to monitor your package.
Delays
While we strive to deliver your order on time, delays caused by weather, customs, courier services, or other unforeseen circumstances may occur. We appreciate your patience and understanding.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information. Next Gen is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 48 hours of delivery. We will work with the shipping carrier to resolve the issue as quickly as possible.
International Orders
International customers are responsible for any customs duties, taxes, or import fees required by their country's customs regulations.
Contact Us
If you have any questions about this Shipping Policy, please contact us:
Next Gen